Return & Refund Policy​

We accept returns or exchanges within 14 days from the original purchase on unopened televisions, computers and cell phones.

An original receipt is required for all returns, exchanges, price matches and warranty repair services. For cash purchases over $100, your refund will be issued within 14 business days of the return.

Please note that any refunds to a credit card must be placed on the original credit card used. If the original credit card is not available the refund can be placed on a gift card.

Items missing the original packaging may only be available for an even exchange.

We strive to maintain a return policy that is in line with that of all other major online retailers. If you are unsatisfied with your purchase within 14 days, please contact us by phone or email:

Exceptions

• New desktop, laptops, or tablets purchased from OsdeeVentures that didn’t start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 14 days of purchase.
• Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a restocking fee based on the condition of the product.

• OsdeeVentures requests all Computers and tablets be reset to factory setting and have all password / locks removed before being returned.
• If you aren’t 100% satisfied with your TV purchase, you may return any new or like-new Television within 14 days for a refund. All returned items must be in their original box and include all the original packing material, manuals, and accessories.
• OsdeeVentures will accept your return; we just ask that you pay for return shipping or delivery. You’ll also need to pack the TV in its original box with all original packing material, and accessories.
• It is always possible for a TV to be damaged in shipping or delivery, so we ask that you inspect the TV before signing, not just the box. Please refuse the delivery and contact us if you notice damage to the TV itself. All damage related claims must be reported within 48 hours of delivery.

Return Delivery Costs

• If the reason for return is not a result of an OsdeeVentures error, the return delivery cost will be deducted from your refund.
• If you receive a damaged product, please call or email us within 24-48 so that we may set up arrangements for return / exchange. No return delivery cost will be incurred in this event.
• Customer Refusals will result in the customer having to pay for the delivery cost to their residence and back to OsdeeVentures. If OsdeeVentures received a notice to cancel the order prior to delivery, you will not be charged any delivery fees.

Restocking Fees

OsdeeVentures reserves the right to charge restocking fees in situations outlined above. Whenever a product is returned and it is determined there is misuse, damage or neglect, based on the condition in which the product is received, a restocking fee will be determined. It is our hope we never have to apply this type of additional charge.