Frequently Asked Questions

Need a copy of your receipt?

If you are a OsdeeVentures Insider, you can locate a copy of all your purchases under your account. If you are not a OsdeeVentures Insider or still having trouble locating your purchase, please contact us via email or phone and we will be happy to assist you.

How do I make a warranty claim?

All OsdeeVentures protection plans and extended warranties can be handled at our location. Please bring your covered product in and we will take it from there.
Note: Some TVs are eligible for in-home services. Please contact us for further assistance.

What is the status of my In-Store Pickup order?

When your item(s) are ready, (about 15 minutes from the time you place the order) you will receive an email notifying you. If you haven’t seen the email, please contact us.
Note: All emails come from support@osdeeventures.com and info@osdeeventures.com. Please double check your email spam folder if you can’t locate the message.

Can you diagnose a problem with my computer?

Not sure what’s wrong with your computer? That’s OK! Most customers just notice performance issues but aren’t sure what’s causing it. We can have our associates conduct a detailed hardware and software diagnostic in the store to identify the problem.

Our associates can help with any of your computer needs, no matter where your system was purchased.

What does my warranty cover?

OsdeeVentures and its associates provide various protection plans.

• Accidental Damage
  Drops and spills are the two main causes of damage to electronic devices. With our Accidental Damage Protection plan, drops and spills are covered along with damages from normal wear and tear.
• Replacement Plans
  Designed for hardware under $500, these plans provide assurance that if your product fails during the manufacturer’s warranty, you can bring it in and we’ll take care of it.
• Protection Plans with Accidental Damage and Handling Coverage
  Not only is your small electronic device protected against the added expense of parts and labor to repair it, but it also includes in-store service or shipping to and from the authorized repair center. If it becomes un-economical to repair during the coverage period, it may be replaced free of charge with a comparable item.
• Screen Protection Plans
  Not only do you get all of the regular protection plan benefits, but you also get screen protection so if your screen becomes cracked due to an accident, it will be replaced.
• Assurance Protection Plan
  Designed for the desktop, laptop, or two-in-one laptop. Your Assurance Plan is active the day you pick up your device from service and provides two years of coverage for hardware failures occurring from normal use.

Can I speak with a Sales Associate?

Store associates have limited access to phones and are usually very busy with walk in customers. Please feel free to come to our location to speak with our associates.

Can I pick up my purchases at OsdeeVentures location?

Absolutely. If you want to place an order online and have it ready for pickup, please do! OsdeeVentures also provides delivery services.